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How do I install my Afrosim eSim if I can not scan the QR code? - iOS

Try adding the eSIM manually while connected to a good network connection. Go to Settings on your device.

Go to Cellular/Mobile
Add Cellular/Mobile Plan
Select Enter Details Manually. You will be asked to enter SM-DP+ Address
(Copy and paste from the order confirmation number page — The number that is in this format; LPA:1$SMDP+ADDRESS$ACTIVATIONCODE)
Turn on your eSIM under Cellular/Mobile Plan
7. Select your eSIM for Cellular/Mobile data
8. Enable Data Roaming (Please turn off your primary line to avoid roaming charges from your carrier provider when overseas)
9. Set up an APN(access point name) on your device if required. If the APN settings are required for your eSIM, you can find the APN details in the eSIM installation details

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How do I install my Afrosim eSim if I can not scan the QR code? - Android

1. Go to Settings on your device
2. Tap on Network & Internet
3. Tap the Add icon next to Mobile Network
4. Tap Next when asked, “Don’t have a SIM card?”
5. Tap Enter Code Manually. You will be asked to enter the QR code information (SM-DP+Adress) in the following format:

• LPA:1$SMDP+ADDRESS$ACTIVATIONCODE

Turn on your eSIM under Mobile Network
Enable Mobile data
Enable Data Roaming (Please turn off your primary line to avoid roaming charges from your carrier provider when overseas)
Set up an APN(access point name) on your device if required. If the APN settings are required for your eSIM, you can find the APN details in the eSIM installation details

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How do I install my Afrosim eSim? - Android

Go to your device Settings > Network & Internet > Mobile Network
Tap Don’t have the SIM card? > Download your SIM > Tap Next
Scan the QR code provided by Afrosim eSim
Tap Activate
Tap Afrosim eSim
Add the APN Name: Tap on Advanced > Tap Access Point Names > Add APN name by clicking the three dots symbol ⋮ > Type tn1 (lower case, no spaces)

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How do I install my Afrosim eSim - iOS

Scan the QR code provided to you on the checkout page or email confirmation
Tap Add Cellular Plan
Choose Secondary Label and change the name to Afrosim eSim
Select the option for ‘Use Afrosim eSim for cellular data only’ and tap Continue
Select the option for ‘Use Primary as the preferred line’ and tap Done
Add the APN Name*: Tap on Afrosim eSim > Cellular Data Network> Cellular Data > Add APN > Type tn1 (lower case, no spaces

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Devices that support Afrosim eSims

iPhone 13
iPhone 13 Pro
iPhone 13 Pro Max
iPhone 13 Mini
iPhone 12*
iPhone 12 Mini
iPhone 12 Pro*
iPhone 12 Pro Max
iPhone 11
iPhone 11 Pro
iPhone 11 Pro Max
iPhone XS
iPhone XS Max
iPhone XR
iPhone SE (2020)
iPad Air (3rd Generation)
iPad Air (4th generation)
iPad Pro 11‑inch (1st generation)
iPad Pro 11‑inch (2nd generation)
iPad Pro 11-inch (3rd generation)
iPad Pro 12.9‑inch (3rd generation)
iPad Pro 12.9‑inch (4th generation)
iPad Pro 12.9-inch (5th generation)
iPad (7th generation)
iPad (8th generation)
iPad Mini (5th Generation)

*iPhone series: eSIM on iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 11 series, iPhone 13 series, iPhone XS Max, and XR are not offered in China mainland, Hong Kong, and Macao.

Samsung*

Samsung Galaxy Fold
Samsung Galaxy S21 Ultra 5G
Samsung Galaxy S21 5G
Samsung Galaxy S21+ 5G
Samsung Galaxy S20
Samsung Galaxy S20+
Samsung Galaxy Z Flip
Samsung Galaxy Z Flip3 5G
Samsung Galaxy Note 20+
Samsung Galaxy Note 20
Samsung Galaxy Note 20 Ultra
Samsung Galaxy Z Fold2

*Samsung S20 FE Series are not eSIM capable. Samsung S20 Series, Samsung Galaxy S21 5G Series, and Samsung Galaxy Z Flip 5G that originate from the USA are not eSIM capable. Samsung Note 20 Ultra and Samsung Galaxy Z Fold 2 originated from the USA and Hong Kong cannot be used with eSIMs as well. Samsung devices in Canada may not be eSIM capable. Please contact your carrier to ensure that your Samsung device is eSIM capable.

Google Pixel

Google Pixel 3 & 3 XL
Google Pixel 3a & 3a XL
Google Pixel 4, 4a & 4 XL
Google Pixel 5*
Google Pixel 6*

*Pixel series: Pixel 3 bought in Australia, Taiwan, and Japan are not eSIM compatible. Pixel 3 devices bought with service from any US or Canadian carriers other than Sprint and Google Fi don’t work with eSIM. Pixel 3a that is bought in South East Asia and with Verizon service is not eSIM compatible as well.

HAMMER

HAMMER Explorer PRO
HAMMER Blade 3
HAMMER Blade 5G
myPhone NOW eSIM

Motorola

Motorola Razr 2019
Motorola Razr 5G

Huawei

Huawei P40
Huawei P40 Pro
Huawei Mate 40 Pro

*Huawei P40 Pro+ is not compatible with eSIMs.

Others

Nuu Mobile X5
Gemini PDA 4G+Wi-Fi
OPPO Find X3 Pro
Sony Xperia 10 III Lite

*eSIM support depends on carriers. Regions that do not support dual SIM cards: Australia (Telstra and Optus), Japan (KDDI)

Functions available on the live network depend on the situations of the carrier’s network and related services deployment.

Windows 10

ACER

ACER Swift 3
ACER Swift 7

ASUS

ASUS Mini Transformer T103HAF
ASUS NovaGo TP370QL
ASUS Vivobook Flip 14 TP401NA

Dell

Dell Latitude 9510
Dell Latitude 7410
Dell Latitude 7310
Dell Latitude 9410
Dell Latitude 7210 2-in-1

HP

HP Elitebook G5
HP Probook G5
HP Zbook G5
HP Spectre Folio 13

LENOVO

Lenovo Yoga C630
Lenovo Miix 630
Lenovo Yoga 520
Lenovo Yoga 720 convertible laptops

SURFACE

Surface Go 2
Surface Pro X
Surface Pro 5 LTE Advanced

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How to check that my device is Afrosim eSim compatible? - iOS

Go to Settings> General> About.
Scroll down to view the “Carrier lock” section
NO SIM restrictions”, which means that the device is unlocked
Scroll down to the “DIGITAL SIM” section. It should display a “DIGITAL SIM” IMEI, which means that the device is eSIM compatible

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How to check that my device is Afrosim eSim compatible? - Android

Go to Settings
In Settings if you see a search bar, type in “IMEI”, and the option “IMEI information” should show up (otherwise, you will need to go to About phone> Status).
Tap “IMEI information”
If the “IMEI (eSIM)” is available it should mean that your device supports eSIM.

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Is my device CARRIER LOCKED? - iOS

Go to Settings> General> About.
Scroll down to view the “Carrier lock” section.
It should say “NO SIM restrictions”, which means that the device is unlocked.
Scroll down to view the “DIGITAL SIM” section. It should contain a “DIGITAL SIM” IMEI, which means that the device is eSIM compatible.

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Is my device CARRIER LOCKED? - Android

Check to see if your Android device has “Add Carrier” menu
If this is shown your device should be network unlocked

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What is Afrosim eSim?

Afrosim eSimS is the cheapest and most convenient way to use your device abroad. An eSIM is a virtual sim card. The difference between an eSIM and a traditional SIM card, is that you download the eSIM to your phone instead of physically putting in a new SIM card into your device. An eSIM acts just like a traditional SIM card . The eSIM works the same way as a traditional SIM card, but you don’t need a physical SIM card to use it. … More and more smartphones, tablets and laptops are equipped with an eSIM card.

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How does a Afrosim eSim work?

Afrosim eSimS provide single use eSIMs to use at home or abroad. Once you install you eSIM, it is automatically activated and ready to use. Once your eSIM is installed you use your data until the validity or data usage is up.

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How long does my Afrosim eSims last?

Your eSIM will last until it uses up all of its data or reaches the end of the package duration terms. Please make sure before purchasing your eSIM that you select the correct package for your needs.

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How do i add more time to my Afrosim eSim?

You will need to purchase another eSIM from afrosim.com instead
You will be required to scan the new QR code and follow the instructions to install

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How do I add more data to my Afrosim eSim?

To add more data you will need to purchase a new eSIM from afrosim.com.
Once the eSIM has run out of data it wil no longer work
you will either need to switch back to your home career or purchase an additional eSIM from afrosim.com

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Why is my Afrosim eSim not working?

Make sure you eSIM is installed correctly
Check that your APN settings are correct
Check that your data roaming is on
Check that your eSIM is selected as your data plan (not your home carrier)
If your Afrosim eSim has run out of time/data you will need to download a new one.

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Payments

You can select your preferred payment method at checkout.

We accept secure payments for both local & international customers via Cridet Cards, Debit Cards & Paypal.
We accept Shopify Pay, Paypal, Apple pay and Google Pay.

Note that: additional exchage fee may apply if your currency is other than US dollars.

How do I request my account and associated data be deleted?

Send an email to [email protected] requesting the deletion of your account and associated data.

Email should be sent from the same email that the account as setup with.
The subject of the email should be ‘Request for Account Deletion’.
Profile and associated data will be deleted within 30 days of the profile being deleted.
A confirmation email will be sent once the account and associated data has been deleted.

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