How to Fix eSIM Cannot Be Added Error on iPhone

joy atuzie

eSIM technology has revolutionized the way we connect to cellular networks, offering unparalleled convenience, especially for travelers. However, users sometimes encounter issues, such as the frustrating “eSIM cannot be added” error on iPhone. If you’re facing this problem, you’re not alone. In this comprehensive guide, we’ll explore the potential causes and provide step-by-step solutions to help you fix the eSIM issue on your iPhone.

Understanding eSIM Technology and Common Issues

Before diving into solutions, it’s important to understand what an eSIM is and why the error might occur. eSIM stands for “embedded SIM,” which is a virtual SIM card integrated into your device. Unlike traditional physical SIM cards, eSIMs eliminate the need for a physical slot and allow users to switch between carriers or add multiple plans effortlessly.

However, eSIM-related issues like the “cannot be added” error can arise due to:

Incompatible devices or carriers.
Software bugs or outdated iOS versions.
Incorrect eSIM setup or QR code scanning errors.
Network-related problems.
Profile restrictions or activation issues.

Whether you’re a traveler trying to stay connected or a regular user looking to switch carriers, addressing this issue promptly is essential.

How to Fix the eSIM Cannot Be Added Error on iPhone

1. Check Device Compatibility

One of the primary reasons for the “eSIM cannot be added” error is device incompatibility. Ensure your iPhone supports eSIM functionality:

Compatible iPhones: iPhone XS, XR, or later models (iPhone SE 2020 and newer also support eSIM).
Confirm that your iPhone is carrier-unlocked. Locked devices may restrict eSIM activation with non-native carriers.

To verify:

Go to Settings > General > About.
Scroll to the Carrier Lock section. If it says “No SIM restrictions,” your device is unlocked.

If your iPhone is not compatible or locked, contact your carrier for unlocking or consider using a physical SIM.

2. Update iOS to the Latest Version

An outdated iOS version can cause bugs or compatibility issues with eSIM profiles. Updating to the latest iOS version often resolves these problems. To update:

Go to Settings > General > Software Update.
If an update is available, tap Download and Install.
Restart your iPhone after the update to ensure smooth functionality.

Regular iOS updates also include carrier settings updates, which are crucial for eSIM activation.

3. Restart Your iPhone

A simple restart can resolve temporary glitches that may prevent the eSIM from being added.

Press and hold the Side Button and either Volume Button (on iPhones with Face ID) until the slider appears.
Drag the slider to turn off your iPhone.
Wait for 30 seconds, then press and hold the Side Button again to turn it back on.

4. Ensure a Stable Internet Connection

A weak or unstable internet connection can disrupt the eSIM activation process. Ensure you’re connected to a strong Wi-Fi network or have a stable mobile data connection.

Go to Settings > Wi-Fi and connect to a reliable network.
Alternatively, enable Mobile Data in Settings > Mobile Data.

5. Re-Scan the eSIM QR Code

If you encounter the error while scanning the QR code provided by your carrier, ensure you’re following the correct steps:

Open Settings > Mobile Data > Add Data Plan.
Scan the QR code provided by your carrier.
Follow the on-screen instructions to complete the setup.

Troubleshooting Tips:

Ensure the QR code is not damaged or blurry.
Avoid scanning the code under poor lighting conditions.
Contact your carrier for a new QR code if the issue persists.

6. Manually Enter eSIM Details

If scanning the QR code doesn’t work, you can manually enter the eSIM details provided by your carrier:

Open Settings > Mobile Data > Add Data Plan.
Select Enter Details Manually.
Input the SM-DP+ Address, Activation Code, and any other required information from your carrier.

7. Reset Network Settings

Corrupted network settings can cause the “eSIM cannot be added” error. Resetting these settings often resolves the problem. To reset:

Go to Settings > General > Transfer or Reset iPhone > Reset.
Select Reset Network Settings and enter your passcode if prompted.
Confirm the reset.

Note: This will remove saved Wi-Fi passwords and VPN configurations, so make sure to back them up.

8. Remove and Re-add the eSIM Profile

If the eSIM profile was partially added or corrupted, removing and re-adding it can help. To remove the eSIM profile:

Go to Settings > Mobile Data.
Select the eSIM plan you want to remove.
Tap Remove Data Plan and confirm.

After removing the profile, re-add it using the QR code or manual method described above.

9. Contact Your Carrier

Sometimes, the issue lies with your carrier’s network or activation process. Reach out to your carrier’s customer support and provide details of the problem. They can:

Verify the eSIM activation status.
Send a new QR code or activation details.
Troubleshoot network-related issues on their end.

10. Check for Profile Restrictions

If you’re using a corporate or carrier-specific iPhone, profile restrictions might block eSIM activation. Contact your IT administrator or carrier to ensure there are no restrictions preventing the eSIM from being added.

11. Perform a Factory Reset

As a last resort, performing a factory reset can resolve persistent software issues. Backup your data before proceeding. To reset your iPhone:

Go to Settings > General > Transfer or Reset iPhone > Erase All Content and Settings.
Confirm the action and follow the on-screen instructions.

After resetting, set up your iPhone as new and add the eSIM again.

Preventing eSIM Issues in the Future

To avoid encountering the “eSIM cannot be added” error in the future:

Keep your iPhone updated with the latest iOS version.
Use carrier-provided QR codes or details to avoid compatibility issues.
Ensure a stable internet connection during eSIM setup.
Regularly update carrier settings via Settings > General > About.

Conclusion

The “eSIM cannot be added” error on iPhone can be frustrating, but with the right steps, you can quickly resolve it. By following the solutions outlined in this guide—checking compatibility, updating your device, resetting network settings, and contacting your carrier—you can fix the eSIM issue and enjoy seamless connectivity.

If you continue to experience problems, don’t hesitate to seek help from Apple Support or your carrier’s technical team. eSIM technology offers unmatched convenience, and resolving these issues ensures you can take full advantage of its benefits.

Have you successfully resolved the error? Share your experience and tips in the comments below. For more guides on eSIM troubleshooting and recommendations, stay tuned to TryAjo.